Platform FAQ

  • What can I do for creating an FD Academy account?

    Click in the top right-hand corner of the site on "Sign In"
    At the end of the page, you can find writing that says " Create a new account."
    Click on that and create your account with your name, surname, email and password!

  • What do I do now I've joined?

    Now you've joined the site, It's the perfect time to set up your profile and join your first course!

  • How can I update my profile?

    Make sure you are signed in to the FD Academy.
    Click on your profile picture in the top right-hand corner of the site (if you haven't uploaded a profile picture, your default profile picture will be your initials in a coloured box).
    Select 'My Account'. Click inside every box and insert your information.
    You can change:
    - your profile name and surname
    - your profile image
    - your company
    - your professional title
    - your time zone

  • Which device is best to attend the course?

    We recommend you to use a computer with Google Chrome browser. But of course, you can use a smartphone, tablet, or PC connected to an internet network from which to view and listen to the video lessons.

  • How can I reset my password?

    Sign in to academy.fintechdistrict.com .
    Click your profile picture in the top right-hand corner of the site (if you haven't uploaded a profile picture, your default profile picture will be your initials in a coloured box) Click "My Account." Click the "password" tab and follow the instructions there.

  • How can I access, if I don't remember the password?

    You can reset your password here https://academy.fintechdistrict.com/users/password/new .

  • How can I manage the email notifications?

    Sign in to academy.fintechdistrict.com .
    Click your profile picture in the top right-hand corner of the site (if you haven't uploaded a profile picture, your default profile picture will be your initials in a coloured box) Click "My Account." Click the "Notifications" tab and follow the instructions there.

Payments

  • What is your payment provider?

    We use Stripe and we don't collect your payment information.

  • What types of card can I use for the purchase?

    We accept Visa, Mastercard, American Express both credit and debit cards.

  • Where can I insert the promotional code?

    When you enter your card details for the purchase, you can find the total price of the course you are purchasing. Below you will find "Coupon Code". Here it's the right place to insert your promotional code.

  • If I change my mind, may I ask you to refund?

    Sorry, we are unable to issue a refund. We remind you the course is always available online and you can attend at any time.

  • How does the billing work?

    You will immediately receive the receipt, and in 15 days you will also receive the bill.

  • Why you ask for our specific billing information?

    We have a duty to ask you for this specific billing information in order to fulfil the Italian law. For this reason, if you do not complete your data within two weeks, we will suspend your account.

  • How can I see if I have purchase right the course?

    You will receive an email immediately. If you are not, check out in your spam inbox. At least if you can't find it, write an email to education@fintechdistrict.com.

Course

  • What’s the official language?

    Video lessons are in Italian language but presentations and documents are in English.

  • Is the completion certificate valid?

    The completion certificate is valid for curricular purposes, and you will have it when you pass the final test.

  • How many times can I redo the test?

    All the times you need and want.

  • When I will receive the certification?

    When you've seen all the videos and completed all the quiz if you have it.